What is a class action lawsuit?

A class action lawsuit is a lawsuit filed or defended by an individual or small group on behalf of a large group who have a similar legal claim.  Class action lawsuits provide a more efficient method to recover monetary damages because they allow people to join together as a group in a single lawsuit against one or more defendants.

Who is included in these settlements?

Generally, you may be included in one or more of the Settlement Classes if, at any time from 1996 to 2016, you: (1) bought or leased a qualifying new vehicle in the U.S. (not for resale), or (2) paid to replace one or more of the qualifying vehicle parts. In general, qualifying vehicles include four-wheeled passenger automobiles, cars, light trucks, pickup trucks, crossovers, vans, mini-vans, and sport utility vehicles.

How much money can I get?

You may obtain cash payments for Software Flashes if you made three (3) or more Service Visits to authorized Ford Dealers where a Software Flash was performed while you owned or leased the Class Vehicle and within seven (7) years or 100,000 from the vehicle’s delivery to the first retail customer, whichever comes first. A Software Flash may be a reflash, an update, a reset, a reboot, or a similar type of service performed on your vehicle’s software. Your repair order should indicate whether a Software Flash was performed, identified by one of the following labor codes:

Where can I find the VIN for my vehicle(s)?

A Vehicle Identification Number (VIN) is an ID that is assigned to every car and is usually 17 characters long. If you still own the car, the easiest way to find your VIN is on the driver’s side interior dashboard. You can also locate it as a sticker on the driver’s side door jamb. If you no longer have the vehicle, check your vehicle’s insurance or title records or contact the dealership where you had purchased the vehicle.

Who is Refund Advocacy?

Refund Advocacy is a leading third-party class action settlement claims recovery firm.  You can learn more about us by clicking on the ‘About’ tab.

What are some of the services that Refund Advocacy provides?

Refund Advocacy prepares and submits our clients’ claims to participate in the recoveries provided by settlement or other resolutions of class actions. Our team also assists in helping you provide any necessary supporting documentation, resolve claims questions from the Claims Administrator, and then reviews the recovery amount to assure the correct compensation has been received.  We’ll handle the ins and outs of this process and keep you updated along the way.

Is Refund Advocacy affiliated with Class Counsel or the Claims Administrator?

No. Refund Advocacy is a private class action settlement claims recovery firm.

Does Refund Advocacy provide legal services or advice?

No. Refund Advocacy is not your attorney, does not practice law, and does not provide you with legal representation or advice.  If you want legal advice or legal services, you should contact class counsel or an attorney of your choosing.

Do I need to hire Refund Advocacy to receive a recovery from a class action settlement?

No, you do not have to hire Refund Advocacy or any other third-party claim-filing firm to obtain a recovery.

What is Refund Advocacy’s compensation?

As detailed in our Authorization Agreement, our fees are an agreed-upon contingent commission which we will only be paid if you receive a recovery. There are no up-front fees or other costs.